Download "How To Sell The Cloud"

Become a Partner
Share this on: Share to Linkedin Share to Facebook Share to Google+ Share to Twitter

Frequently Asked Questions

  1. Are marketing materials available?
  2. Where is your support team located?
  3. How is your pricing set?
  4. Will I have a pre-sales and post-sales account manager?
  5. Does AwesomeCloud own its cloud infrastructure?
  6. Does your Service Level Agreement (SLA) define uptime?
  7. How secure will my data be? Where will my data live?
  8. How long has AwesomeCloud been around?
  9. Does AwesomeCloud work directly with end users?
  10. What is a Channel Partner?
  11. Which cloud services does AwesomeCloud offer?
  12. What does AwesomeCloud do?
  13. How do I access my billing portal?
  14. How do I manage my account?
  15. How do I manage (start, stop, restart) my virtual machines?

1. Are marketing materials available?

Yes. White label marketing materials are available for our Channel Partners. We also offer the option of requesting specific marketing materials to help sell the AwesomeCloud platform to your clients. For more information about marketing material information, please contact your account manager. Back to Top ↑

2. Where is your support team located?

AwesomeCloud’s entire support team is located in the United States and is available 24/7/365. If you require support, you’ll always have direct access to a United States citizen. Back to Top ↑

3. How is your pricing set?

AwesomeCloud offers customizable pricing based on your clients’ specific needs. You have the freedom to purchase specific cloud computing resources and will not be placed into a S/M/L pricing bucket. For more information regarding pricing, please call 855.2.THE.CLOUD or fill out a brief contact form. Back to Top ↑

4. Will I have a pre-sales and post-sales account manager?

Yes. The AwesomeCloud team will guide you through the sales process and be available at your convenience to assist you with questions as they arise. Back to Top ↑

5. Does AwesomeCloud own its cloud infrastructure?

Yes. AwesomeCloud owns and operates its own cloud infrastructure, which is hosted at Verizon Terremark’s flagship data center, the NAP of the Americas. Back to Top ↑

6. Does your Service Level Agreement (SLA) define uptime?

The AwesomeCloud Service Level Agreement (SLA) guarantees 100% uptime. Back to Top ↑

7. How secure will my data be? Where will my data live?

Your data will live in Verizon Terremark’s flagship facility, the NAP of the Americas, which is a Tier-IV 750,000-square-foot purpose-built data-center. The NAP of the Americas is staffed by security personnel 24/7/365. Back to Top ↑

8. How long has AwesomeCloud been around?

AwesomeCloud, an Applied Innovations company, has been operating in the web hosting/cloud computing space since 1999. Back to Top ↑

9. Does AwesomeCloud work directly with end users?

AwesomeCloud does not work directly with end-users. AwesomeCloud works exclusively with Channel Partners who offer the AwesomeCloud platform to their clients. Back to Top ↑

10. What is a Channel Partner?

A Channel Partner is the intermediary between AwesomeCloud and the end user. Channel Partners resell the AwesomeCloud platform to their clients (end users). Channel Partners are often Managed Service Providers (MSPs) or Value Added Resellers (VARs). Back to Top ↑

11. Which cloud services does AwesomeCloud offer?

AwesomeCloud offers a wide range of secure, customizable white label cloud-computing solutions, including Infrastructure as a Service (IaaS), Business Continuity and Disaster Recovery, as well as Microsoft Licensing (Exchange, Lync, SharePoint, Office, and others). Back to Top ↑

12. What does AwesomeCloud do?

AwesomeCloud is a White Label Cloud Services Provider. AwesomeCloud offers cloud computing services to organizations that resell the AwesomeCloud platform to their clients. Back to Top ↑

13. How do I access my billing portal?

Awesome Cloud’s online billing portal is located at http://billing.Awesome Cloud.com. Back to Top ↑

14. How do I manage my account?

We recommend contacting your account manager about making any changes to your account such as: upgrading servers, downgrading servers, changing contacts, adjusting billing information, etc. If you don’t have your account manager’s contact information handy, please drop a message into moc.duolcemosewa@troppus or call 855.2.THE.CLOUD. We’ll get you in touch with your account manager. Back to Top ↑

15. How do I manage (start, stop, restart) my virtual machines?

You can manage your virtual machines through App Controller for System Center 2012 R2. You can also call 855.2.THE.CLOUD. Our team will be happy to assist you with this process. Back to Top ↑